Refund policy
Return and Exchange Policy
We strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we offer a straightforward 7-day return and exchange policy.
Key Guidelines:
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Order Modification and Cancellation:
- Orders can be modified or canceled within 24 hours of placement.
- Beyond 24 hours, modifications and cancellations are not possible. Please contact us promptly if you need to make changes.
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Eligibility for Returns and Exchanges:
- Items must be returned within 7 days of receipt in their original condition—unworn, unwashed, with tags, and in their original packaging.
- Accessories, free gifts, and promotional items are not eligible for return or exchange.
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Handling Charges: A nominal handling charge of ₹150 applies for processing returns and exchanges.
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Sale Products: Items purchased during sales or at special discounts are non-returnable and non-exchangeable.
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Damaged or Incorrect Items:
- In case of receiving a damaged or incorrect item, please contact us immediately.
- We strongly encourage recording a video while unboxing the shipment as proof for claims.
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Refunds:
- Prepaid Orders: Refunds will be processed back to the original payment method within 7 days of receiving the returned item.
- COD Orders: A Razorpay link will be shared to collect your bank details for the refund.
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Exchanges:
- Exchanges are processed within 10-12 days from the pickup date.
- A product can only be exchanged once.
To initiate a return or exchange, please visit our Return Dashboard.
For further assistance, contact us at info@aeroarmour.store.